Shipping policy

Shipping Policy

At PinkLab The Brand, we aim to provide a smooth and transparent shipping experience. Please review the details below to understand our shipping process, timelines, and related policies.

Processing Time

Once your payment is confirmed, we begin processing your order immediately. This includes:

Processing typically takes 3–7 business days, depending on order volume.

Shipping Time

Shipping time refers to the transit period from our warehouse to your destination. Estimated shipping times are as follows:

  • Standard Shipping: 7–15 business days.

Please note: Shipping times may vary due to factors beyond our control, such as customs delays, weather conditions, or logistical challenges.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment anytime via our tracking page.

What If I Entered Incorrect Information?

If the phone number or address provided is incorrect:

  • Before shipment: Contact us at support@pinklabthebrand.com immediately to update the information.
  • After shipment: Unfortunately, changes cannot be made. If the package is returned to us, reshipping fees will apply.

Missed Deliveries or Undeliverable Packages

If your package is returned to us due to:

  • Incorrect or incomplete address details.
  • Refusal by the recipient.

We will notify you upon its return. To reship the order, please contact us with updated information. Additional shipping charges will apply.

Lost or Damaged Packages

If your package arrives damaged:

  • Email photos of the damage to support@pinklabthebrand.com within 7 days of delivery.
  • We’ll arrange a resolution, including potential re-shipping.

If your package is lost by the carrier:

  • Contact us, and we’ll work to resolve the issue, including arranging for re-shipment as soon as possible.

Shipping Costs and Calculations

Shipping costs depend on the delivery address, shipping method, and order weight. During checkout, the shipping fee will be automatically calculated based on your preferences.

Delays and Support

We aim for timely delivery but cannot control delays caused by:

  • National holidays or strikes.
  • Incorrect recipient details provided during purchase.

If your order is delayed or hasn’t arrived after 20 business days, contact us at support@pinklabthebrand.com. We’re here to help!

Contact Us

For questions, concerns, or updates about your shipment, don’t hesitate to reach out to us at support@pinklabthebrand.com.

Thank you for shopping with PinkLab The Brand! 💖